Keeping your information secure is important to us. To make sure that your personal information is kept private, we will be utilizing either Encrypted/Secure emails or the BenefitU Secure Messaging Portal when sharing information about your benefits. This post gives BenefitU customers instructions on how to access the Secure Messaging Portal.
To access the Secure Messaging Portal, follow the steps below:
Step 1: If you have not already received an email inviting you to the Secure Messaging Portal, ask your benefit planner to give you access.
Step 2: An email inviting you to the portal will be sent from app@intakeq.com to the email account connected to your profile.
Please note: it is not uncommon for these emails to end up in a ‘spam’ or ‘junk’ folders, so please be sure check there if you do not see it in your inbox.
Open the email titled ‘BenefitU Secure Messaging Portal’ and click the green ‘REGISTER’ button.
Step 3: You will then be prompted to create a password that will be used to access the Secure Messaging Portal. We strongly suggest saving this password somewhere that it can be found when you need to access the portal.
Once you have created your password, you will receive an email confirming your registration and giving you access to the Secure Messaging Portal.
Step 4: Once logged in to the Secure Messaging Portal, you will be able to use the messaging tool to communicate with the BenefitU team, as well as access, complete, and sign any necessary forms.
Password Rest:
If you have misplaced or forgotten your password, please select the ‘Forgot Password’ option at https://benefitu.intakeq.com/portal.
For additional support, please connect with your benefit planner or email support@benefitu.org.
